Knowledge practice
Knowledge and Information Management
- Practice area
- Digital Transformation
- Answers the problem
- Our organisation is inefficient. Our people are not aligned.
- Frameworks applied
- GoTo360™, GoTo AI Navigator™, GoTo Trust Framework™
- Commercial model
- Fixed price by default
What this practice is for.
Most organisations do not have an information shortage. They have an information retrieval problem, a governance gap, and several parallel versions of the truth. This practice makes the record findable, the ownership explicit, and the retention lawful.
Scope and deliverables, stated.
Digital archives and records
Digital archives
Structured, searchable archives with a documented content model, metadata standard and access control.
Records management
Classification, retention schedules, disposal authority and audit trail, aligned to the organisation’s statutory obligations.
Digital preservation
Format selection, migration planning, fixity checking and backup arrangements for material that must remain readable in ten years.
Knowledge systems
Knowledge bases
Structured knowledge bases with full-text search and cross-referencing, deployable as a static, self-contained system where infrastructure must be minimal.
Content model design
The structure, taxonomy and ownership map that determines whether the system stays useful after month three.
Retrieval-based assistants
Where scoped, an AI assistant over the approved corpus, with citations on every answer and a refusal behaviour that is tested.
Information governance
Information governance framework
Ownership, standards, review cadence, escalation and the register of who may see what.
POPIA alignment
Responsible party and operator roles established and recorded, processing limited to documented instruction, and a named Information Officer.
Access and security review
Multi-factor authentication, documented backup arrangements and an incident response procedure.
How the work is actually run.
- 01Inventory what exists, who owns it, and which version is trusted.
- 02Design the content model and the taxonomy before selecting a platform.
- 03Establish retention and disposal rules against statutory obligation, not habit.
- 04Build, then train the named maintainer.
- 05Review the query log, because queries reveal what people cannot find.
Expected outcomes
The frameworks and sectors this practice touches.
Frameworks applied
Industries served
- Higher EducationUniversities, faculties, departments and research groups.
- Government Departments and Public EntitiesNational and provincial departments, public entities and agencies.
- MunicipalitiesMetropolitan, district and local municipalities.
- NGOs and the Development SectorNon-profits, foundations, donor-funded programmes and community organisations.
Asked before most engagements begin.
Book a Discovery Session
The most useful first step is a discovery conversation.
A structured session that produces a written problem statement, whether or not it leads to an engagement. If the problem is not one we should be paid to solve, we will say so.
Enquiries acknowledged within one business day, always.