Terms

By using gotocommunications.co.za you accept these terms. The site is operated by GoTo Communications (Pty) Ltd, registered in South Africa.

Content on this site is provided for general information. Research is published with its stated method and sample, and reports still in field are labelled as such. Illustrative engagements are labelled as illustrative and are not presented as reported client outcomes. Where you rely on anything here for a commercial decision, ask us for the underlying document. We will supply it.

All content, design, code, copy and diagrams on this site are the property of GoTo Communications (Pty) Ltd unless stated otherwise. GoTo360™, GoTo IMPACT™, GoTo AI Navigator™, GoTo Brand Compass™, GoTo Digital Blueprint™, GoTo Growth Engine™, GoTo Insight™, GoTo Change Catalyst™, GoTo Trust Framework™ and GoTo Academy™ are trade marks of GoTo Communications (Pty) Ltd. Framework licensing enquiries are welcome via hello@gotocommunications.co.za.

You may quote from published research with attribution and a link. You may not reproduce a framework, a scoring guide or a methodology in a commercial product without a licence.

On client engagements, domains, hosting and accounts are registered in the client’s name with the client as account holder, and every account created is listed in the handover register. Final assets are delivered in editable and export formats with image licences and font licence terms stated.

Fixed price is the default. Every proposal states deliverables, assumptions, exclusions, the payment schedule and a validity period. Projects are invoiced 50 percent before work begins, 30 percent on agreed milestones and 20 percent before final delivery or launch. Retainers are payable monthly in advance with annual escalation stated at signature.

Two rounds of revision are included per deliverable. Third-party costs are recovered at cost plus a stated handling percentage. Travel beyond the Mangaung metropolitan area is charged at an agreed rate per kilometre plus time. Rush work requested inside normal lead time carries a surcharge, typically 25 to 50 percent. Late payment attracts interest per legislation and contract terms, and work may be suspended until overdue amounts are settled.

A change is anything that alters agreed scope, cost, timeline or acceptance criteria, and is recorded on a one-page change order signed before the work is done. The full terms appear in the Business Operating System.

This site links to and embeds third-party services, including a map provider and an external booking calendar. We are not responsible for their content or their terms.

To the extent permitted by law, GoTo Communications (Pty) Ltd is not liable for indirect or consequential loss arising from use of this website. Nothing in these terms limits liability that cannot lawfully be limited.

These terms are governed by the laws of the Republic of South Africa.