Practice area two
Digital Transformation
- Practice area
- Digital Transformation
- Answers the problem
- Our organisation is inefficient. We do not know what to do next.
- Frameworks applied
- GoTo360™, GoTo IMPACT™, GoTo Digital Blueprint™, GoTo Change Catalyst™
- Commercial model
- Fixed price by default
What this practice is for.
Delivered by the AI and Intelligent Automation and Digital Solutions divisions with advisory from the Strategy Division. This is where the firm’s AI positioning is proved rather than claimed.
Scope and deliverables, stated.
Digital and transformation advisory
Digital Transformation Strategy
Digital maturity assessment, process mapping, technology recommendations, automation opportunities, AI integration roadmap and digital governance.
Digital maturity assessment
Scored assessment of systems and data, capability, governance and measurement, using the GoTo360™ scoring guide so results are comparable over time.
Process improvement
Process and systems audit examining manual steps, duplicate capture, approval delays and reporting effort, delivered as a process map with time and volume estimates.
Change management
Adoption planning, leadership alignment, internal communication and training, structured on the GoTo Change Catalyst™ framework.
Digital governance
Standards, ownership, review cadence and escalation for digital channels and systems after handover.
Business process digitisation and digital solutions
Process mapping and workflow design
Current state mapping, bottleneck identification, redesigned workflow and the measurement that shows whether the redesign worked.
Workflow automation
Document and proposal generation, CRM automation, email workflows, social publishing and reporting dashboards.
Digital platforms and client portals
Portal and user account development within the enterprise website tier: secure areas, integrations and application programming interfaces.
Knowledge management
Structured knowledge bases with full-text search, cross-referencing and a documented content model, deployable as a static, self-contained system where infrastructure must be minimal.
Dashboards
Executive and operational dashboards presenting the measures that drive decisions, configured against agreed baselines.
How the work is actually run.
- 01Map the current process before recommending a system. Manual steps, duplicate capture, approval delays and reporting effort are counted with time and volume estimates.
- 02Remove work before automating work.
- 03Prove value on a narrow use case with a measured baseline before broad rollout.
- 04Plan adoption at the Design stage, not at launch, and measure usage afterwards.
Expected outcomes
The frameworks and sectors this practice touches.
Frameworks applied
Industries served
- Higher EducationUniversities, faculties, departments and research groups.
- Government Departments and Public EntitiesNational and provincial departments, public entities and agencies.
- MunicipalitiesMetropolitan, district and local municipalities.
- Corporate OrganisationsEstablished companies with marketing budgets and unclear returns.
Asked before most engagements begin.
Book a Discovery Session
The most useful first step is a discovery conversation.
A structured session that produces a written problem statement, whether or not it leads to an engagement. If the problem is not one we should be paid to solve, we will say so.
Enquiries acknowledged within one business day, always.